Refund policy

At Zomi Digital Marketplace, we strive to ensure that every purchase from www.zomi.dev meets your expectations and empowers your creative and technical projects. We stand behind the quality of our WordPress Themes, Website Templates, plugins, scripts, graphics, and multimedia assets, all crafted by world-class developers and designers. However, we understand that sometimes a product may not fit your needs perfectly. Our Refund Policy outlines the conditions under which refunds are available, ensuring a fair and straightforward process for our customers.

Our Refund Commitment

We offer refunds under specific circumstances to guarantee your satisfaction while maintaining the integrity of our digital marketplace. Because our products are digital and downloadable, refunds are subject to the terms below. Please review this policy carefully before making a purchase, and feel free to contact us if you have any questions.

Eligibility for Refunds

You may request a refund within 14 days of your purchase date under the following conditions:

1. Non-Functional Product: If the digital asset (e.g., theme, plugin, or script) is defective, broken, or fails to perform as advertised in its description, and our support team cannot resolve the issue within a reasonable timeframe.
2. Item Not as Described: If the product significantly differs from its listed features, functionality, or quality as presented on Zomi.dev.
3. Accidental Purchase: If you unintentionally purchase the wrong item or duplicate an order, provided you contact us within 48 hours of the transaction and have not yet downloaded or used the product.

Refunds are not available in the following cases:

• You change your mind after downloading or using the product.
• The product works as described but doesn’t meet your specific project needs or expectations.
• You fail to meet the technical requirements (e.g., software compatibility) listed in the product description.
• More than 14 days have passed since the purchase date.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us: Reach out to our support team at support@zomi.dev or use the contact form on our website within 14 days of your purchase.
2. Provide Details: Include your order number, the product name, and a clear explanation of why you’re requesting a refund (e.g., technical issue, mismatch with description). If applicable, attach screenshots or evidence of the problem.
3. Support Attempt: For technical issues, our team may first attempt to assist you in resolving the problem. We’re committed to helping you get the most out of your purchase.
4. Processing: Once your request is approved, we’ll process your refund within 7-10 business days, returning the funds to your original payment method.

Refund Process and Timeline

• Review: We’ll review your refund request within 48-72 hours of submission and may contact you for additional information.
• Approval: If approved, your refund will be issued using the payment method used for the purchase. Depending on your bank or payment provider, it may take an additional 5-10 business days for the funds to appear in your account.
• Notification: You’ll receive an email confirmation once the refund is processed.

Subscription or Recurring Purchases

For products or services involving subscriptions (e.g., API access or premium memberships), refunds apply only to the initial billing cycle if requested within 14 days. Subsequent renewals are non-refundable unless required by applicable law. To cancel a subscription and avoid future charges, please manage your account settings or contact us at support@zomi.dev.

Contact Us for Assistance

We’re here to ensure your experience with Zomi Digital Marketplace is exceptional. If you’re unsure about a product before purchasing, explore its demo and documentation, or contact us for clarification—we’d instead help you find the right fit upfront! For refund-related inquiries or support, please email us at support@zomi.dev or use our website’s contact form. Our team is ready to assist you promptly and professionally.

Changes to This Policy

We may update this Refund Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review it periodically.

Thank you for choosing Zomi Digital Marketplace. We’re committed to supporting your creative journey with premium digital assets and a customer-first approach!